Balto AI

Real-time AI coaching for live support agents.

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About Balto AI

Balto focuses on live agent performance enhancement, offering real-time prompts, compliance guidance, and script coaching while agents are on calls or chats. It uses speech and sentiment analysis to ensure agents follow best practices and improve consistency. Managers benefit from analytics that help refine training, monitor quality, and optimize scripts. Balto works well for call centers and support teams that want AI to assist agents directly rather than replace them.