Crisp (crisp.chat) is a comprehensive customer service and conversational platform built for businesses of all sizes. At its core is a live chat widget that can be embedded on websites and apps to handle real-time messaging with visitors and customers. Beyond live chat, Crisp centralizes inbound messages from email, social platforms (WhatsApp, Messenger, Instagram), SMS, and more into a shared inbox so teams can respond efficiently without switching tools.

The platform includes a no-code AI chatbot builder that lets users craft automated conversational workflows and train custom AI agents using website content, knowledge bases, past conversations, and uploaded documents — enabling the bot to answer common questions, resolve issues, and escalate complex cases to human agents seamlessly.

Crisp’s AI also assists support teams internally by suggesting replies, summarizing conversations, translating messages, detecting customer intent, and automating repetitive tasks, which can significantly reduce workload and improve response times.

$295/month