Forethought AI

AI assistant for ticket deflection and agent productivity.

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About Forethought AI

Forethought uses predictive analysis and generative AI to deflect tickets by surfacing relevant answers before human intervention. When integrated with platforms like Zendesk or Salesforce, it improves resolution metrics and reduces backlog by suggesting responses, predicting intents, and automating repetitive tasks. Forethought also learns from historical support data, making it stronger over time for teams with large data sets and complex workflows.