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Freshdesk

Home AI Tools Customer Service Freshdesk
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Freshdesk

Freshdesk

Omnichannel support suite with AI-powered ticketing & automation.

Featured Trending New Freemium Customer Service
0.0 (0 reviews)
16 views
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About Freshdesk

Freshdesk’s Freddy AI automates routine support: answering FAQs, triaging issues, and suggesting replies. The AI can also take direct actions like updating order status or issuing refunds (with approved integrations). Copilot assists internal agents with smart suggestions and summaries. Best for SMB to mid-market teams that want omnichannel coverage (chat, email, phone, social) with AI assistance in resolution workflows.

Pricing

Platform plans: ~$15–$79 / agent-mo, AI Agent: ~$100 per 1,000 sessions, Copilot add-on: ~$29 / agent-mo, Trial: ~14 days

Tags

AI ticketing agent assist automated routing

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Tool Information

Category

Customer Service

Pricing

Freemium

Added

Jan 09, 2026 04:16 AM

Views

16

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