About Intercom
Intercom’s Fin AI Agent uses GPT-style models to answer customer questions, resolve issues autonomously, and route tickets. It pairs with Copilot for support reps to draft replies, summarize chats, and suggest knowledge articles , helping teams scale without adding headcount. Ideal for SaaS, ecommerce, and inbound-focused support teams. Features include multilingual responses, bot-to-human escalation, workflow triggers, and built-in analytics.
Pricing
Seats start: ~$29 / user-mo • AI Resolutions: ~$0.99 per resolved query • Trial: 14 days free
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