Wink AI helps retail businesses and contact centers turn customer phone conversations into better shopping experiences and more sales opportunities. Its AI assistant listens to live calls, transcribes both sides of the conversation, and displays relevant products while the agent is speaking with the customer.

The platform combines the customer's current questions with previous purchases, preferences, and live product catalogue information. This allows it to recommend suitable products, check stock availability, and identify opportunities for upselling and cross-selling. Agents can also ask Wink questions during a call to find products that match a customer's requirements without putting the customer on hold.

After each call, Wink generates a transcript and summary. Its AI quality-assurance feature can evaluate conversations against a company's own quality standards, helping managers review calls and identify areas for improvement.

Wink supports transcription in 30 languages and works alongside existing phone systems through browser-based access, a Windows companion application, and integration with Five9. It is particularly suited to retailers, e-commerce businesses, and contact centres whose teams sell products over the phone.

Pricing is customised according to team size and setup, so businesses need to contact the company for a quote.

**Best for:** Live sales assistance, product recommendations, upselling, cross-selling, call transcription, and contact-centre quality assurance.

Free