Zendesk AI

Enterprise-ready AI automation and routing embedded into a full helpdesk platform.

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About Zendesk AI

Zendesk AI integrates tightly with Zendesk’s ticketing and chat system, automatically triaging inquiries, suggesting replies, summarizing threads, and surfacing relevant help center articles. Advanced tiers include generative AI features to draft responses and improve agent productivity. Works across email, social, live chat, and voice channels.